I’m unsure about which size to buy, can you help?
Always here to help and so happy to! Here is a link to our size guide but if you have any additional questions please drop us an email (hello@halfbakedlondon.com) or DM and ask away. 

I can’t see my country on your shipping list?
Please send us an email and let us know where you are located and we’ll look into this for you. 

Are parcels sent tracked? 
UK- Only parcels sent next day delivery and 1st class signed for are tracked and will need to be signed for on delivery. We recommend choosing these options if you need your parcel urgently due to strikes and delays. 

All international parcels are sent using a tracked service. 

If I order using next day delivery when will my parcel arrive? 
Please allow one day for processing. Next day delivery will be processed the day after you make your order and delivered the following day so effectively guaranteed 2 working days. Next day service does not deliver on bank holidays or Sunday's. Occasionally parcels can be sent on the same day the order is made but that isn’t guarenteed

What should I do if my item/s arrive damaged?
If for any reason your item/s arrive faulty please email us at hello@halfbakedlondon.com immediately (photos included if possible) so we can provide you with a return address. Once we receive the item we will investigate the issue and take next steps of action whether that be a refund or exchange. 

How do I care for my swimwear?
Hand wash in cool water and hang to air dry. The pieces can go in the washing machine on a cool wash BUT we like to encourage hand washing which is kinder to our environment :) 

How long will it take for my refund to be credited to my account?
Refunds take between 5-10 working days. 

How can I make an order if the site isn't accepting my card?
Please send an email to hello@halfbakedlondon.com letting us know and we can arrange a paypal payment or transfer for you. 

If you have any questions that are not listed above please do not hesitate to email us.